COVID-19 and Mental health at work

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Health obligations under the Work Health and Safety Act 2011 extend to both physical and psychological health, so persons conducting a business or undertaking (PCBU) have a responsibility to support their workers in the uncertain and changing times the COVID 19 pandemic is creating.

It is important for PCBUs/employers to provide, so far as reasonably practicable, a mentally healthy work environment for their workers, ensuring that workers stay both physically and mentally healthy during this time. To stay up-to-date on information and resources to assist with COVID-19, access nsw.gov.au/covid-19.

Steps a PCBU /employer can take to minimise workplace mental ill-health during COVID-19

This page is also available in Arabic, Chinese (simplified), Farsi, Hindi, Korean, Thai, Turkish and Vietnamese.

The current COVID-19 pandemic can cause heightened anxiety and stress for workers. Managers, people leaders and workers have an important role in helping to support and mitigate risk factors that can lead to mental-ill health through the following actions:

Free online mental health skills training

The NSW Government’s free online mental health skills training is a three-part series that helps increase the understanding of mental ill-health and helps boost wellbeing. The program can be completed online at a time and pace to suit the trainee.

Manage risk factors

  • Be informed on the current situation through official information sources such as nsw.gov.au, and NSW Department of Health.
  • Implement the advice and recommendations from Safework NSW and NSW Health.
  • Identify and support workers in your business that may be more at risk of workplace psychological injury (e.g. frontline workers or those working from home in isolation)
  • Understand the risk factors of mental ill-health in the workplace

Lead change

  • Consult with workers on how work will be conducted differently to enable social distancing and staying safe.
  • Lead by example by taking care of yourself and implementing the 5 ways to wellbeing.
  • Enable flexibility and consider how good work design may help your workers manage their work, as well as their family and carer responsibilities.
  • Communicate with your workers regularly about how your business is addressing COVID-19 and what control measures you are putting into place.
  • Ensure clarity around the entitlements that can be accessed particularly where they may have caring responsibilities of their family members or become unwell with the virus.
  • Remember workers who may be on extended leave or on workers compensation may also need to be kept informed and understand the impact on their situation.

Provide support

  • Be open and transparent in your interactions with workers, let workers know they are not alone and that it is OK to not be OK.
  • Encourage open discussions to enable workers to share or learn from others.
  • Share support services ensuring workers know where support is available. Consider creating a central point of contact for workers to go about any concerns.
  • Promote an Employee Assistance Program (EAP) if available and encourage workers to use its services.
  • Share available free services as listed:
Providing a mentally healthy work environment with my workers working remotely, or from home, during the COVID-19 situation

Where businesses have been able to implement working remotely to manage the social distancing controls, it is important to understand the Work Health and Safety Act 2011 still applies. The isolation that can be experienced with working remotely can contribute to mental-ill health and measures should be taken to address this by taking these actions:

  • Consult with workers on working from home arrangements
  • Understand the importance of social connections to maintaining good mental health through the icare social connections toolkit
  • Stay connected through regular real time communication by phone or videoconferencing instead of relying on text or email communication can help to be more personally connected
  • Recognise the signs that may be indicating someone is struggling by being aware of behaviour and communication changes. RUOK? provide helpful information on how to do this remotely and how to start a conversation.
  • Promote a positive and inclusive culture by setting up regular virtual lunch/morning/afternoon teas to encourage social interactions
  • Encourage a routine ensuring start and finish times are clear, including breaks and time for physical activity
  • Educate staff of ways to stay mentally healthy while working from home and share tools and resources with them such as the Black Dog Institute - Managing your mental health at home: Working from home during COVID-19 and working from home safely.
Resources to use and share to stay mentally healthy during the COVID-19 pandemic
Resources to refer to for help through change of employment circumstances and uncertainty
If a worker is displaying signs of mental ill-health and needs help right now

Contact the services below if crisis support is needed urgently: